Store Policies

Exchanges rather than change-of-mind refunds

Little Shirts. Big Messages. offers eligible size exchanges on standard catalog shirts. We do not offer refunds for a change of mind or for a size selected incorrectly by the customer, except where a refund is required by law.

Standard shirt size exchanges

Request an exchange within 14 calendar days of delivery or collection by emailing littleshirtsbigmessages@proton.me. Include your order number, the item purchased, the size received and the size requested.

Eligible shirts must be unworn, unwashed, unaltered and in original condition, with original tags if supplied. One size exchange is permitted per purchased item. Exchanges normally keep the same design and garment color, subject to availability.

Please wait for our authorization and return instructions before mailing anything. Send an approved return within seven calendar days after authorization. We inspect the returned item before completing the exchange. Tracking is recommended.

For customer-selected size changes, the customer pays return postage and the shipping cost for the replacement. Original shipping charges are not returned under this voluntary exchange policy. There is no restocking fee. Any replacement shipping charge or additional garment price will be confirmed before payment. A replacement that costs more requires payment of the difference. Replacements under this policy must be of equal or greater merchandise value; a lower-priced substitution does not create a cash refund.

Available replacement options and the expected preparation time will be confirmed before you send the original shirt. We will not substitute a materially different product without your agreement.

Personalized and custom orders

Items personalized with customer-specific names, dates, wording or artwork, and specially approved custom/group designs, are not eligible for voluntary size or change-of-mind exchanges. Please check the size, spelling, color and design details before approval. Customer-approved details that we reproduce correctly do not qualify as our printing error.

A standard catalog shirt remains subject to the standard exchange terms above even when we print it after purchase.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered or from the product description, email littleshirtsbigmessages@proton.me with the order number and clear photos. Please report arrival problems promptly, ideally within seven days, so we can address them quickly. This request does not shorten any non-waivable legal rights or exclude a defect that could not reasonably be identified immediately.

We will correct verified problems at no cost to you, normally by supplying a replacement. We cover any necessary return and replacement shipping for those problems. Please follow our instructions before returning an affected item. If replacement does not resolve the issue, applicable legal remedies remain available.

Required rights and refunds

This policy does not exclude or limit rights that cannot lawfully be excluded. Refunds will be provided when required by applicable law, including qualifying cancellations involving unshipped orders. The voluntary exchange conditions above do not override those rights.

Preparation and transit

Please allow 7–10 business days after payment and receipt of the information needed to complete your order for preparation. Shipping transit time is additional. For a custom order that needs artwork approval, the order-specific preparation and shipping schedule will be stated before purchase. Business days exclude weekends and public holidays.

Available delivery options and charges are shown at checkout. Please check your delivery address and contact details before submitting your order. A tracking update will be provided when the order ships. Any local pickup must be expressly offered and confirmed; please wait for a ready-for-pickup notice before arriving.

If we cannot ship within the promised time, we will contact you with the revised shipping date and offer the choice to accept the delay or cancel the unshipped portion for the refund required by law. If we cannot fulfill an order, we will cancel it and provide the required refund. We will not replace your selected item with a different design, color or product without your agreement.

Changes and cancellations

Contact littleshirtsbigmessages@proton.me immediately if you need an order change. Changes are not guaranteed once preparation has begun, especially for personalized work. Our exchange policy does not provide voluntary change-of-mind refunds. This does not limit cancellation or refund rights required by law.

Online purchases and custom approvals

Little Shirts. Big Messages. sells apparel through www.littleshirtsbigmessages.com. Product listings show the available design, garment options and merchandise price. Applicable tax and delivery charges are shown before payment. Online card payments are processed through the store's connected Stripe checkout. Available payment methods are those displayed at checkout.

Please review the design, size, color, quantity, delivery information and total before placing your order. Purchases are subject to the product description and policies presented at the time of purchase. Digital mockups illustrate the design; print placement and scale may vary by garment size. Nothing in this description permits us to supply a materially different product or misrepresent its qualities.

For personalized/custom orders, review the supplied proof carefully before approving it. Confirm spelling, names, dates, wording, garment options and quantities. If a customer-supplied design is used, the customer must have permission to use it. We may decline artwork we cannot lawfully reproduce. Changes after approval may require a revised quote and schedule, which will be agreed before additional work.

For questions about orders, exchanges or custom requests, contact littleshirtsbigmessages@proton.me. Do not send card details through email or social messages.

Little Shirts. Big Messages. operates www.littleshirtsbigmessages.com. For privacy questions or requests, contact littleshirtsbigmessages@proton.me.

Information we collect and use

When you order, contact us or subscribe, we collect the information you provide, such as your name, email, billing and shipping details, order details and messages. This may include a phone number or personalization details you choose to provide. We use this information to process and deliver orders, send order updates, answer questions, handle exchanges and other order problems, maintain business records and protect the store against fraud.

Our Squarespace-hosted website also collects technical and browsing information for site operation, security and analytics. This can include page visits and information about your browser or device.

Service providers

Squarespace provides our website, checkout, Contacts storage, analytics and native email features. Card payments are processed through Stripe; payment services may collect additional information for the payment method you select. Our customer-support email uses Proton Mail. Information needed to deliver an order is provided to the delivery provider. These providers process information as needed to provide their services. We may also disclose information when required by law or reasonably needed to address fraud or protect legal rights.

Emails and your choices

Marketing newsletter signup is optional. You may unsubscribe using the link in a marketing email or contact us. Order and support messages may still be sent when needed to complete a purchase or resolve an issue.

If you provide an email during checkout and leave without purchasing, the store's native abandoned-cart service may send one reminder after one day. That reminder includes its own unsubscribe control.

Cookies

Essential cookies support functions such as the shopping cart and checkout. Optional cookies support analytics. Use Accept all, Decline all or Manage cookies in the cookie banner to make your choice, and use Cookie Preferences to change it later. You can also manage cookies in your browser; blocking essential cookies can affect shopping functions.

Retention and requests

We retain information as reasonably needed for orders, customer service, accounting, security and applicable legal requirements. Unsubscribing from marketing does not automatically delete transaction records. Contact us to request access, correction or deletion of your information. We may need to verify your request and retain records that must be kept for legal or business obligations; applicable privacy rights remain unaffected.

Children and external links

Our store and marketing signup are intended for adult purchasers, including parents, caregivers and educators. Please do not have children submit personal information directly. Contact us if you believe a child has provided personal information through the site. Social-media and other external links lead to services with their own privacy practices.

Updates

We may update this policy as the store or its services change. The effective date above identifies the current version.